Policies at Flor de Monterey

Subsitution Policy

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated. Although the actual bouquet may not precisely match the photo, it's temperament will. Occasionally, substitution of flowers and/or containers happen due to weather, seasonality, and market conditions which may affect availability. If this is the case with the gift you've selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

Cancellation/Refund Policy 

Orders that are canceled 24 hours in advance are able to receive a full refund. Same day cancelation will receive a 50% refund. In the case the floral arrangement has already been delivered, no refund will be permitted.

Weddings and events require a 2 weeks notice of cancelation in order to receive a full refund. 

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